Prague, Cesky Krumlov, Salzburg, Prague

I was the only customer when picking up the car, so the process was very quick.

Satisfied

Didn't notice the no smoking sign, a companion smoked a few puffs in the car, got fined 75 Euros. They should verbally inform customers about the no smoking rule when picking up the car, so it doesn't come as a surprise!

Booked a car in Czech Republic. Before booking, I called customer service multiple times to confirm that I reserved a Skoda estate car. However, I was given a hatchback. Upon arrival at the pickup point, customer service was unhelpful, insisting I booked a hatchback. The order clearly states estate car, and even the notes specify other models in the same group are estate cars. Am I blind? The hatchback couldn't fit our luggage, so we had to pay triple to switch to the Skoda estate car. This app is terrible, I plan to file a complaint with the consumer protection agency. Will never use it again!

The counter staff was very helpful and friendly was explaing to both of us the details of the car and we felt very comfortable with her plus it was a new car and we are so happy with it