There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.

The service staff we encountered were quite average in attitude. They tried to sell insurance and a full tank of gas, but after we declined, they didn't push further. We were free to choose any car; the RAV4 has a larger trunk compared to the Jeep, fitting three large suitcases and one small suitcase.

Everything went smoothly. Professional and no extra fees or forced sales. I've used them 4 times already!

The self-service car rental machine is very convenient to use.

A different car to what we originally ordered but felt like an upgrade! Very helpful at the counter however we received wrong information about the GPS. We were led to believe most of the cars didn't have built in GPS but when we got out there, they all did! Perhaps have the staff know everything about the cars.

Very helpful before booking. Helped me make my decision to book with Easyrentcars. Perhaps be more clear about built in GPS.