Very Satisfied with the Outlet Shopping Trip

Service was decent, no pressure to buy insurance.

The Asian-looking male receptionist tried to add over a hundred dollars of unnecessary insurance without explanation and asked me to click 'agree.' Luckily, I noticed this by following the guidelines from the car rental website. When I asked him to change it, he added another $60 or so for GPS without any explanation again. I had to emphasize that I had already purchased and prepaid for everything I needed before he finally corrected it to zero. This is a typical case of taking advantage of Chinese customers. You can upsell, but you must explain it—this is deceptive.

One of the worst car rental experiences in the US. The service attitude is truly unpredictable! They forced me to upgrade the vehicle and required me to purchase additional insurance. And upgrading the vehicle requires extra payment!

I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!