Very good.

Great service at the store

Service was convenient and fast. Pick-up and drop-off were quick. I was an hour late, and they initially charged me for an extra day. After adjustment, it was $33. Not sure how they calculated it, but being late for return is costly.

Initially, I rented a Cherokee, but when I arrived, they told me that model was unavailable and only had a Hyundai SUV. It felt like a huge letdown. Then they tried to persuade me to upgrade to a Dodge for an extra 3000 yuan, but I stood firm and refused to pay any extra. When I got to the garage, the person there gave me a Dodge, a free upgrade. There was no Hyundai, just a lone Dodge in the garage. You get it!

I rented a car from Alamo at San Francisco Airport. It was a Dodge that had run 14,000 miles. On September 15th, the agent, who spoke broken Chinese, told me that if I paid an extra fee of a little over $3, I wouldn't need to fill the tank when returning the car. I believed him and signed. As a result, I was charged $51 when I returned the car on the 30th. Since it was just after 8 in the morning and the agents were probably not on duty yet, I didn't argue because I was in a hurry to catch my flight. Ten days after returning home, another $22.4 was deducted without any notification or reason. Always make sure to return the car with a full tank.