The lady at the rental counter was very friendly and talkative. Later interactions with other staff, including during the return process, went smoothly without much waiting. Thumbs up!

The service was great, especially during the car return process. They really helped us a lot; otherwise, we would have probably missed our flight.

Thorough inspection and photos taken when picking up the car.

Very good, just don't rely too much on GPS guides as they can sometimes mislead you!

Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.