They changed their attitude immediately when I asked why the deposit in Germany was 300 euros while it was 900 euros in the Netherlands just because I didn't purchase Eurocar insurance. Their attitude was extremely bad, filled with contempt for Chinese people. When I couldn't hold back my anger, they became silent and awkward. I was very dissatisfied. The most outrageous part was when I asked about the late return calculation, they initially told me that if I exceeded the time, it would count as one full day. But when I asked again, they mentioned there is a half-hour grace period. Later, when I checked the contract, it stated that for the first 5 hours, it would be calculated at 20% per hour, indicating deliberate deception. I have rented cars in Europe and the U.S. many times, but this was the worst experience. However, the return process went smoothly, and the small Peugeot 208 I rented was in decent condition and was a new car.
The staff at the rental counter were extremely rude! We wanted to add full insurance to lower the deductible, but they told us it wasn't available! In the end, we did have an accident and had to pay 850 euros! We will never rent from this company again!
Car did exceed my expectations, very nice little car and fuel efficient too.
Staff were very helpful!
About QEEQ:8.0/10
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