We booked a Mercedes Vito but were given a Fiat. Later, we upgraded to an automatic Volkswagen Transporter for 7 people. The rental company demanded an exorbitant upgrade fee of 2000 pounds (an extra 190 pounds per day!) which was even more expensive than other companies' rental fees for a 9-seater automatic at the same time! However, since we had already paid for the manual car, we had to upgrade with them... The vehicle already had several scratches, but they weren't all recorded on the inspection sheet. When returning the car, the company charged us an additional 450 pounds for a minor scratch on the roof. It feels like this company exploits customers to claim insurance. Will never use this company again!

Long waiting times and inconsistent service

The location is just a bit remote.

Green Motion does not accept cash payment. Important that your full name is on your credit card

Nil

it took awhile when pick-up a car due to manual filling the form. but with the helpful staffs , i have nothing to complaint.

so excellent, everyting perfect for me. will go no other company