In Iceland, Never Leave the Road! The Sand is Very Soft and You Can Easily Get Stuck.

1. They didn't note the original scratches on the car in the contract when we picked it up. 2. When we returned the car, they claimed one of the scratches was our fault and demanded at least 1000 euros for repairs. 3. They forced us to sign a contract agreeing to pay for the repairs, otherwise they wouldn't let us leave. 4. Initially, they said they would deduct the repair cost from our 18,000 euro deposit, but when we signed the compensation contract, they had already transferred the entire deposit to the rental company's account. 5. When we presented photos taken at the time of pickup as evidence, they kept delaying, saying the responsible staff had already left for the day. Eventually, we encountered two French girls having the same issue and arguing. Only because of their pressure did the staff finally call the manager. It was clear they were stalling because they knew we had a flight to catch, showing a lack of respect towards Asians. Overall, this car rental company is terrible. Blacklisted forever.

Domestic insurance was not directly accepted, so a high deposit was required when picking up the car. They offered sandstorm insurance, but considering the weather, I did not purchase it. They recommended renting a GPS when picking up the car. However, I had already ordered a free GPS when booking through ZuzuChe, so I didn't rent one. The car actually had a built-in GPS. Perhaps the staff was not familiar with the vehicle, otherwise, they might have tried to upsell. The Chinese GPS was more convenient.

Our car wasn’t available so we waited 2 hours for a car. When we dropped it off at the end of the trip, it took so long that I missed my flight home and was stuck in Iceland an extra night.

I purchased insurance before booking the car but then informed me that they would have a $2400 hold on my card if I did not purchase the $30 a day insurance. It was ridiculous. LONGGGG wait to pick up the car and waited forever to be picked up from the airport.

Long wait on booking in, vibration through steering probably wheel balance, wipers were not very good and one head light was out.