Newark-Princeton-Philadelphia-Washington-Outlet in New York-Boston

Overall experience was a net positive. I booked a Volkswagen Jetta or similar and received a red Dodge Hornet, which is a small SUV. Wish rental car colours didn't stick out like a sore thumb. Felt uneasy with drop-off as no one inspected the car or provided receipt of drop off. I was directed to pull up behind other rental cars and leave the keys on the dashboard. I took many pictures to ensure I have proof of drop off, including a full tank of gas. Three days later the $250 hold is still pending on my credit card.

There was no Chinese service, long queues, and low efficiency. Even after receiving the rental slip, they didn’t accurately tell us where the car was. It took us quite some time to find it as the slot number was under the car, in the long rows of vehicles to the left upon exit. However, the return process was quick and took only 2 minutes.

The car was very new and spacious for 6 people, with the trunk fitting 2 large suitcases and 2 small ones without any issues.

Fast service

Easy procedures, nothing special for a big brand. The African American lady was very friendly.