Carefree

Acceptable

High efficiency but rigid service and problematic car

Nice car overall good experience. Advice to improve. Remarks upfront in details that there is a 10,000baht deposit (cash or card) to be paid during car collection. Faster car return progress. Called before 5 mins to return the car but staff only show up 20 mins later.

The arrangement is perfect and the staffs are nice!

Simple booking system!

Had to wait a bit as there was another customer ahead of us in the queue when we were picking up the car but the staff were very courteous and tried hard to speed things up once it was our turn. The car was pretty new with around 5,000km on the clock so that was a nice surprise as we are used to getting older high mileage cars when we have opted for the fully insured package. Returning the car was a bit confusing but that was more the setup of the Koh Samui airport rather than National itself. Many thanks! P/S: the 10,000 Baht deposit taken on your credit card at the point of pick-up will take 2 weeks to be refunded so be aware that is the case!

Good experience with Easyrentcars.com. Did not really see the results from the price tracker but will try it next time.