The deposit refund took too long, nearly 3 months, and multiple phone calls were needed with poor feedback.

1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.

Car was ready on time and they took us straight to the car park (which is a ways from the train station)

useless

Like: Polo was easy to drive. Great and smooth trip and GPS was much needed.
Dislike: When picking up car, it was not parked at the slot mentioned. Had to ask for help.