Okay

Cuando llegue a la oficina el coche no estaba preparado y tuve que esperar un buen rato hasta que lo trajeron. Por dentro tenía algunas puntadas de bolígrafo

Atención en español

Disappointed as they have overcharged me. Booking was for NZ$316.83 (AU$302.83) + $200 bond, So AU$502.83 was frozen on credit card. But when I returned the car they charged my card with NZ$373.83 instead of the $316.83, petrol was filled there was no reason to take any extra. Invoice still has not been supplied despite requested. Further they were still holding the AU$502.83 a week later in pending as well as being paid on the 17th for the car. So they had double dipped my card for 5 working days overdrawing it as well as taking an extra $57 with no explanation.

Good

Basically service was good. There were two staff working. One was super helpful and friendly, the other needs more training, I think. He didn’t know how to install the child car seat. We ordered a car seat in advance, so we were a bit annoyed to find that it hadn’t been installed before we arrived to pick up the car. Other than that we had a very good experience.

Good service. Questions were answered quickly and thoughtfully.

The service at Europcar was fast and efficient. Since they didn't have my booked car model, I received an upgrade which was a very pleasant surprise. I booked a Toyota Highlander and received a brand new Mercedes GLC. I loved it!

Easy and straight forward booking process.