Chose a Jeep Compass, drove back to the hotel, a ten to twenty minute drive, and smelled a burning odor when parking. It was either the brakes or near the engine. It troubled me all night. They replaced it with a Ford Escape the next day, almost messing up my itinerary.
The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.
When driving out of town, I noticed a strange noise from the car. I contacted the company, and they provided a car replacement option. Although I didn't need to use it, I felt their service was good. The pick-up and drop-off procedures were also simple.
They have self-service rental machines, and the manual queue isn't long. There is a bit of upselling on insurance, but you can just decline.
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