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Live chat Email us Service Code: 3013919328
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3013919328
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Reviewed: Fri, Sep 1, 2017
About Hertz: 6.0 /10
During return, the staff mentioned that the interior was not clean and there was sand. They asked for a 15 Euro cleaning fee or instructed us to go to a gas station to clean it before returning. There was no prior notice about this before renting, which felt quite unfair. Especially if you're rushing for a flight, you definitely can’t avoid the cleaning fee. Poor experience with this aspect of returning the car.

Relevant Reviews on Hertz ROISSY CDG

Toby Ellen

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Reviewed: Tue, Aug 27, 2019
“Northwest France: Paris, Giverny, Normandy, Loire Valley, Paris”
About Hertz: 10.0 /10
It was great. As a five-star member, I got a brand new car! The staff at the counter were very polite.
About QEEQ: 10.0 /10

Muriel Aldington

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Reviewed: Wed, Aug 29, 2018
“France”
About Hertz: 2.0 /10
I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.

Mike Sally

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Reviewed: Sat, Jul 1, 2017
About Hertz: 10.0 /10
Convenient pick-up, free self-service child seats.
About QEEQ: 10.0 /10

Elsie Agnes

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Reviewed: Mon, Dec 7, 2015
About Hertz: 4.0 /10
The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.

Ivy Eliot

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Reviewed: Mon, Oct 26, 2015
About Hertz: 8.0 /10
The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.
About QEEQ: 10.0 /10

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