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Live chat Email us Service Code: 7356426321
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7356426321
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Melbourne~Geelong~Apollo Bay~Great Ocean Road

Reviewed: Mon, Mar 5, 2018
About Thrifty: 6.0 /10
There was no mention of this during the booking. It wasn't until I saw the charge on my credit card statement that I found out about an extra fee of around 100 yuan. After 10 days of inquiry, the car rental company claimed it was a special location pickup fee. They couldn't explain what constitutes a special location. I picked up the car at the airport, which I guess is pretty special! It feels unfair, even though the amount isn’t much, it's still frustrating. Seems like I need to understand the rules better next time.

Relevant Reviews on Thrifty MELBOURNE APT

Beryl Wollaston

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Reviewed: Wed, Feb 14, 2024
About Thrifty: 6.0 /10
Average

Dave Winifred

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Reviewed: Sun, Feb 4, 2024
About Thrifty: 10.0 /10
The service was quite good.
About QEEQ: 8.0 /10

Rosalind Black

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Reviewed: Wed, Oct 4, 2017
“Melbourne → Great Ocean Road → Victor Harbor → Kangaroo Island → Adelaide”
About Thrifty: 2.0 /10
There were issues with overcharging and unauthorized fees during both pick-up and drop-off. When picking up the car, they claimed we hadn't paid the one-way rental fee and demanded an immediate payment of AUD 230.52 to proceed. Half an hour after returning the car at Adelaide airport, an additional charge of AUD 34.16 was inexplicably made to our credit card.

Gregary Mansfield

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Reviewed: Thu, Feb 15, 2018
“Melbourne - Geelong - Apollo Bay - Twelve Apostles - Port Campbell”
About Thrifty: 8.0 /10
The staff were very friendly and politely asked if I needed additional insurance.
About QEEQ: 10.0 /10

Michelle

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Reviewed: Wed, Jul 5, 2017
About Thrifty: 2.0 /10
They asked us to buy additional insurance and a full tank of fuel, but didn't clearly explain when we were signing and paying. We only found out from the credit card bill after returning home. Very frustrating.

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