Mainly drove around Phuket

The process was pretty fast, but it's a bit hard to find. You need to go to the local terminal, not the international one.

They didn't proactively contact us the night we arrived. On the return day, we almost missed our flight due to traffic jams and they didn't allow us to return the car at Terminal 5.

The service attitude was quite good.

Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min. Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.

So far so good.

The chic car counter is inside the domestic airport which is not clearly stated during booking (only stated "in terminal", and i had to ask around before I'm directed to domestic. However, I'm not allowed in to the airport. Seek assistance from security to call the service staff who came out to finish the documentation process. The finding and waiting took a bit of time. Overall a high average experience, although the tyres seems under performing.

A relatively good platform, easy booking.