The Wish we rented was unavailable, so we got upgraded to a Mitsubishi Delica. While inspecting the vehicle, we noticed it was leaking oil, so we had to switch cars, which took a bit of time. However, the customer service was very good.
Like: The car save a lot of petrol and is enough for 2 people. They let us to return the car even though the time is outside the office hour Dislike: I thought I paid for a model Jazz or similar but the car was smaller than expected.
We filled up the petrol tank in full the night before in Sapporo as we had to return the car at 6:15am. It allowed us not to rush and it is around half Litre of petrol used from Sapporo to the airport anyway. The shop staff still asked me to fill the petrol again which costed me 85 yen in the end. i would rather to pay them 100 yen to save this hassle. A bit unhappy for rushing.
Like: staff very helpful and pickup on time Dislike: nothng
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Customer Service
Relevant Reviews on Car Rental Hokkaido Chitose Airport
Norman Garcia
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View more >Dislike: I thought I paid for a model Jazz or similar but the car was smaller than expected. We filled up the petrol tank in full the night before in Sapporo as we had to return the car at 6:15am. It allowed us not to rush and it is around half Litre of petrol used from Sapporo to the airport anyway. The shop staff still asked me to fill the petrol again which costed me 85 yen in the end. i would rather to pay them 100 yen to save this hassle. A bit unhappy for rushing.
C.Ng
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View more >Dislike: nothng