I mentioned many times at the counter that I had already purchased comprehensive insurance from my home country, but they kept trying to sell me their glass and commercial insurance. They wouldn't give me the keys, saying we needed that insurance to cross into Belgium. We had no choice but to buy it. Initially, they said it would be 65 euros, but with taxes, it ended up being over 80 euros.

The service was very friendly, but the French are quite laid-back, so the wait time for picking up the car was rather long.

I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour

Long wait to get to thé counter, then a long walk to the car to find out somebody else was already leaving with it. I had to go back and get another car.