The car was very clean, and they had already put a 'Drive on the Left' label for us. Also, because the Qashqai we reserved was unavailable, they upgraded us to a RAV-4 automatically.

They didn't recognize my ID, there were many people processing rentals, they just handed me the keys and I had to find the car myself.

The rental process was very smooth, and the car was in good condition, although the exterior was a bit dusty. The interior was quite clean. Returning the car at Queenstown Airport was easy; just hand the keys to the staff. The staff member who helped me was a middle-aged woman, and she was very nice.

When picking up the car, they scared me by saying that without full insurance, even the slightest scratch would cost me 2500 NZD. So, I had to pay another 390 NZD for insurance. At the time of return, the staff checked the car inside and out in my presence and confirmed everything was okay. However, three or four hours later, they charged me 250 NZD without any notice. When I contacted them, they claimed I smoked in the car, which I absolutely did not. This is extortion! They only mentioned I could resolve it by hiring a lawyer. From start to finish, they find ways to cheat customers. This is a crooked company! Fellow users, do not fall for it. I will persistently argue with them until the end!

It's okay