The rental period was until February 28, but the company continued to charge in May and August 22, claiming it was for parking and toll fees. Usually, such fees should be deducted within 40 days. The receipts provided were just a few lines of Hebrew without any signatures or stamps. It seems like the company randomly fabricated these charges. Future renters, beware.

1: The wait time at the Jerusalem branch was very long compared to car rental experiences in Western countries; it took over an hour from arrival to driving off. 2: I requested a full tank for both pickup and return, but the car was only 75% full, and the rental company refused to fill it up. 3: I was informed only at pickup that returning the car at the airport would cost an additional 150 NIS (approximately 290 RMB), and I had no choice but to accept it since changing plans wasn't feasible. 4: When returning the car, they questioned the dents, but I showed them a video from the time of rental, which resolved the issue. 5: I returned the car with a full tank, but the CAL AUTO staff claimed that the pickup branch's failure to provide a full tank wasn't their responsibility and refused to refund the 25% tank fee. They only relented after I threatened to file a complaint. The process involved long delays, first with prolonged calculations, followed by a refusal to refund in shekels and insisting on dollars, and finally claiming a lack of change in dollars. Fortunately, we arrived early at the airport and had change, or we would have been overcharged. It was very frustrating.

The store is not in Nazareth town, we took a taxi for 100 shekels to get there. There are no English signs, remember the blue and green logo. The staff's English is not very good, and the rental deposit is much higher compared to Hertz. I booked a Mazda 3 online, but got a Subaru instead. The car had many scratches, it was old, the brakes felt a bit loose, and the seatbelt was basically just for show. In terms of price, we drove one day from the pickup location to the Church of the Five Loaves and Two Fish, to the Golan Heights, to Tel Aviv to exchange the car. The exchange point is not in the airport car return area, and the cost was under 100 USD. The trunk was not large enough for two big suitcases and a carry-on. The carry-on had to be placed on the back seat, so it's suitable for three people.

Few and difficult to recognize storefronts, remote locations, hard to find! Very poor customer service! They ignored issues raised about car condition and excessive charges; customers had to contact domestic customer service to resolve issues.

It was a little confusing in ben gurion airport where the car was located

Booking platform was ok