Had to return the car early due to a family matter, but the additional rental fee, cross-border service fee, and insurance were not refunded at all.

Fine, nothing exceptional.

A bit basic.

The counter staff at the budget was not pleasant not smiling , it seemed like we were bothering him! very unpleasant!

Like: I liked that it was possible to get a great last minute deal within my budget. The reservation desk guy was helpful and friendly. We got the car as scheduled with no delays or waiting.
Dislike: We booked VW golf class and got a Seat (not sure which make). It was kind of a nice upgrade. However, this car has very uncomfortable front seats. It has nothing to do with Budget, just a thing to keep in mind.