A Week Around New Zealand's South Island

The waiting time in line was a bit long, service staff were slow, roughly 1.5 hours. The car pickup was quick once the paperwork was done.

Very convenient location, the counter is right behind the baggage claim

There was no 8-seater vehicle available on the spot, and no shuttle service was provided. Fortunately, after insisting for two hours, the previous renter returned the car early, solving the issue. Overall, not providing alternative solutions was quite unsatisfactory.

The two Indian girls at the front desk were quite nice.

The rental company is very punctual about the scheduled pick-up time. They won't let you pick up the car even 5 minutes early, which made me wait at the counter for almost 2 hours (because I arrived one flight earlier). Additionally, I booked a Mitsubishi Outlander but received a Hyundai i35 instead, which they called a free upgrade. I do not agree with this.