The rental and exchange process was smooth, and the car's quality was excellent!

Pros: The line wasn't too long. Although there was only one person at the counter, they were very efficient. Cons: They will try to sell you insurance and keep emphasizing the disadvantages of not buying it, even though I already bought insurance on QEEQ and it was indicated on my receipt. The staff still tried to sell me more insurance.

The supplier tried every possible way to persuade us to upgrade the car and buy various insurances by claiming that the car we reserved was not available and offering a smaller one instead. We insisted on not compromising, and in the end, they gave us the car we originally booked! Didn't they say it wasn't available?! The car rental experience was extremely poor!

The service attitude was good but very slow; we waited a long time. The key issue is the online price was over $150, but at the store, the price was over $360, saying I had to pay an additional $200 for insurance. I upgraded to a compact car, Corolla, for a total of $400! Originally, a friend had booked a mid-size car from National, including insurance, for $250 through another channel. I canceled the friend’s booking thinking your price was cheaper. This is truly a rip-off!

Like: Good Price, Good car