Highway 1

Overall service was quite satisfactory

The car rental counter staff told me that LIS insurance is required by California law, claiming it's mandatory. Who would dare to break the law? They are deceiving customers! Don't fall for it! Don't expect the car rental company to help you get justice... I won't use this service again!

Because we needed to install three child seats, we initially requested a vehicle with foldable rear seats. Upon picking up the car, we found that the trunk was too small to fit two suitcases. The rental company immediately provided a car with a much larger trunk. Very satisfied.

The desk staff had a very poor attitude.

There was no proper queuing system at the Thrifty shuttle pick up point. We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX. The buses that came were either full or people have no consideration that we arrived first. We ended up having to call UberXL.