ケンブリッジとロンドン

Very poor service.

Didn't get the car

It was Europa at who dealt with us!!!!!

The milage on agreement was a couple of hundred miles below the actual millage on the car. If I hadnt noticed this I would have been charged for the milage. This made me suspect that Interrent was potentially trying to fiddle the deal. Probably not true but it did reduce my confidence in Interrent considerably. When I made this know the man at the desk said I should just take a photograph of the milage for documentation. This method is not infallible. I would have preferred a corrected rental agreement signed by the person on the desk and documented with a photo so that I would feel certain that I was not being badly dealt with. As it turned out everything was in order when I returned the car. Interrent could easily lose customers by this shoddy way of handling problems. Otherwise Interrent was fine. The car lived up to expectations and the rental cost reasonable.

We had to wait quite a while while a customer in front of us who was being charged an unseen cost was being dealt with. In the end they left without taking the car. We then had some delay as were told that had to have a utility bill - something that was not declared up front and obviously not something I would have to hand. Finally we were given a car which had been marked no damage but there was a large dent on it. Thankfully we checked otherwise we may have had a large bill (which would have down to the companies lack of thorough checks prior to rental). So overall a disappointing service at pick up.