Italy Tour

For four consecutive months after the rental, I was charged every month due to the same fine being applied each time. Because the amount was only a bit over 20 euros, I didn't notice until four months later when I was still being charged. Since I was in China at the time, I finally realized. However, the previous charges had already been paid off on my credit card. This company charged me five times for the same fine, which is outrageous. While the car rental platform has grown large, it includes many companies, and the cheaper and less-known ones tend to overcharge. It's unfortunate that the rental platform couldn't provide any assistance.

Very dissatisfied: 1. Extremely slow, took almost half a day to get the car; 2. The car they gave me was actually a Toyota; 3. I requested an automatic but got a manual; 4. They charged me twice for the same thing when I returned.

Overcharged

Poor customer service

Good staff attitude, short waiting time