The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.

The waiting time wasn’t long, but the service attitude was mediocre.

I am very dissatisfied with the rental company. They refused to accept my pre-translated driver's license and insisted I get it translated locally.

The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.

The booking process was easy and understandable. Instructions were clearly stated.

the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel