Not proactive in solving problems, only cares about money.

I had already purchased full insurance, but they kept recommending an additional ten-euro-per-day insurance. They also suggested upgrading the car model, which I accepted. The car was an older model but in good condition and quite new.

The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.

We initially rented a Ford Kuga but were given a Nissan Qashqai instead. This would be fine, but the most outrageous part is that over a month has passed, and my deposit still hasn't been refunded. I've never encountered such an untrustworthy company.

The entire car rental process is efficient and the staff is very effective. It was a pleasant rental experience.