Enterprise Izmir Airport Domestic Terminal Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Crystal Constance

Turkey

Reviewed: Sun, Jun 16, 2019

About Enterprise: 2.0 /10

The first car had issues with its lighting system, which we discovered ourselves and returned to exchange. After driving the second car for nearly an hour, we received a call informing us of a problem with the vehicle and asking us to return to exchange it or to have it replaced at our destination. When I asked about the issue, they wouldn't tell us. For safety reasons, we returned the car to exchange it again. On the phone, they promised a better car, but it turned out the engine had problems, and they gave us the same model again. It's really irresponsible and frightening in hindsight. Luckily, we made it back. Our destination was far, and if something had happened, it would have been a disaster. Their service was average, they didn't inform us of anything, and the return location was not clearly explained.

1 days rental

Relevant Reviews on Enterprise Izmir Airport Domestic Terminal

Muriel Aldington

Turkey

1 days rental

Reviewed: Thu, Jul 9, 2015

About Enterprise: 2.0 /10

The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.

Primo Maxwell

Turkey

1 days rental

Reviewed: Fri, Oct 9, 2015

About Enterprise: 10.0 /10

The entire car rental process is efficient and the staff is very effective. It was a pleasant rental experience.

About QEEQ: 10.0 /10

Beatrice Daisy

Turkey

1 days rental

Reviewed: Sat, Sep 12, 2015

About Enterprise: 8.0 /10

The service was okay, the rental process was simple, no need for a notarized or translated driver's license. Just wasn't sure where to pick up the car, took some time to figure out since the signs in Turkey are unclear.

About QEEQ: 10.0 /10

Ford Middleton

Turkey

1 days rental

Reviewed: Wed, Oct 14, 2015

About Enterprise: 10.0 /10

Returning the car at Antalya Airport was very quick, just ten minutes, as long as you find the return point. Picking up the car in Izmir was a bit more troublesome, we had to walk a while and even got lost.