The address on the pickup slip is their office address, not the store address. You need to wait for someone from the store to deliver and pick up the car. As a result, we waited for half an hour to pick up the car and an hour and a half to return it. They said they'd be there in 10 minutes, but after multiple '10 minutes,' they still hadn't arrived! They also asked for all your bank card information, including the security code, at pickup, and then charged random fees after return. Extremely unsafe! Very poor service!