Last-minute decision, one-day trip in Los Angeles, avoiding the hassle of public transportation

Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

Great

The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.

The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted. During the drop-off, they insisted that we write down the mileage, which was never required before.

The self-service rental machine is very easy to use and convenient, saving the trouble at the counter.