Very good

They answered all my questions and were very enthusiastic. They didn't push additional insurance, just kindly asked once. It felt as convenient as renting a car at home.

Good

Although returning the car was quite convenient, they insisted on changing the car model and adding roadside assistance and other services. Due to language barriers and no Chinese services, we wasted over an hour. In the end, we had to compromise and upgrade the car for extra money. The upgraded car was spacious and in good condition, but we were forced to accept it, so we were not satisfied.

Counter staff put excess charges on the sheet. I ended up paying over double what I expected to.