This company is a complete scam. The service attitude was terrible. The staff didn't speak much English and kept speaking Italian. They charged me nearly 300 euros, and then another 70+ euros for postage. After paying, I asked what the charges were for, but they couldn't explain clearly. I thought it was a deposit for the car, refundable if there were no issues when returning the car. When I called the rental company, they told me it was for insurance. The staff at GOLDCAR never mentioned the word insurance in English. The contract I signed did not state insurance anywhere, and there was no paperwork from an insurance company, only the GOLDCAR contract. I repeatedly told them to follow the booking I made on the Chinese website (I had already purchased insurance and paid the rental fee in China). This is outright fraud.