CATANIA CAR RENTAL REVIEWS

This place is a scam. Let me warn you. 1. Even if you buy your own insurance, they force you to purchase their expensive insurance (200-300 euros); 2. They confiscate your passport and credit card; 3. The staff is very rude; 4. The car provided was not the one I reserved and was dirty (see picture), it was old and filthy with bird droppings all over the trunk, and the staff couldn't care less; 5. They trap you when returning the car, asking me to pay for small dents and scratches from previous users; 6. They especially target foreigners, if you don't speak Italian, they will scam you in various ways; 7. I have lost a lot of money to this scam, and I saw other foreigners facing the same issues, arguing was useless.

Very satisfied, it was the model I booked.

Great service, friendly staff.

Basically satisfied

Satisfied.

Fairly satisfied

Due to some problem between your system and their system they did not accept booking. I had feel at the begining they do not to rent me car with original conditions

Your support during solving my problem was excellent. Not only via app but include direct calling to me and discussion with rental company. Now I believe in solving my different between your app and desk rate

Service was good, although they did try to upsell insurance and the process took a bit long. But the guy was quite handsome, and they provided a brand new car. Everything about the car was perfect, so I'm extremely satisfied.

This has been my worst car rental experience abroad in the last ten years! 1. Difficult to find the store. The actual brand and logo of the store were completely different from what was shown on the rental platform! It took me half an hour just to find the place! 2. The staff were extremely inefficient! A local Italian ahead of me said they had been waiting for an hour and a half without being served, despite there being only three staff members serving just two clients. The staff were joking around instead of working. While I understand that Italians can be laid-back, I’ve visited Italy four times and never seen such behavior at a customer-facing position! I also had to wait about an hour and a half to get my car! 3. The staff were rude, their English was poor, and they talked roughly. Since I didn't buy their insurance, they deliberately gave me a large car. I booked an Audi A1 class vehicle but received an Opel Grandland SUV instead. Other white customers received small cars. It felt like deliberate harassment or racism. The roads in Sicily are narrow, and driving a large car is difficult. They did this because I refused their insurance. 4. The staff accompanied other white customers to pick up their cars and informed them of existing damages. When it was my turn, they just handed me the keys and told me where the parking lot was. Other customers after me were also accompanied by the staff, but they skipped me! 5. The most disgusting part! Because I didn’t buy their insurance, they charged me a deposit of 1200 euros. I picked up the car on April 11 and returned it on April 17. On April 13, I found out that the transaction had been processed, not just pre-authorized! I immediately contacted the rental platform's customer service, who contacted the car rental company, and they said the deposit would be refunded upon return. When I contacted customer service again on April 16, the car rental company claimed the deposit had been refunded on April 16, which is impossible since I hadn't returned the car yet! The staff were lying and acting like a bunch of scammers! When I returned the car on April 17, the staff said there were no problems with the car and that the deposit would be refunded in 2-3 days. It’s now April 28, and I haven't seen any trace of the deposit! I contacted customer service multiple times; now the car rental company insists it was a pre-authorization, not a charge. They don't acknowledge the screenshot and bank statement I provided showing the amount was deducted. This is completely false. If it were a pre-authorization, they would need to cancel it, but they can't because the amount has been charged. This has been going on for half a month! Is this rogue car rental company trying to swindle my 1200 euros???!!! I reserve the right to expose this in the media, report to 12345, and file a police report!

Very quck drop off and refund on credit card!!!

Very satisfied, the service was enthusiastic. I will come again next time.

It was quite good, no queues upon arrival. The process started immediately. I read in other reviews that there could be up to a 3-hour wait, but there wasn’t any. The prices were very cheap, and although they did try to sell insurance, you just need to tell them you don’t need it. The staff were also nice; they understood we didn’t need the insurance and didn’t push further. I didn’t see any signs of racial discrimination as some reviews mentioned. Everyone finds their own car, and it seems like they don’t have many staff in the first place. The cars given out were all SUVs; the person before me, who was white, got the same. The deposit was 1200 euros, which was just a hold and not an actual charge; as long as the car was returned in good condition, the deposit was refunded directly. I was quite worried after reading the reviews, but everything went very smoothly, and the vehicle was also good.

It was pretty good, no queues upon arrival. The process started right away. I had seen comments about a 3-hour wait, but that was not the case. The prices were very affordable. They did try to sell insurance, but you just need to say no if you don't want it. The staff was decent, understood we didn't need insurance and didn't push it. I didn't notice any racial discrimination as some comments suggested. Everybody finds their own car, and it seemed like they didn't have a lot of staff. Everyone got SUVs, including the white person in front of me. The deposit was 1,200 euros, but it was just a deposit, without charges. The car return inspection was smooth, and we got our deposit back without issue. I was a bit worried after reading the comments, but everything went smoothly, and the car was in good condition.

Convenient pick up and drop off

Easy to use platform and best value for money

Convenient pick up and drop off location

Easy to use and best value for money platform

It's a small company specializing in Sicily, but the prices are cheap and the car condition is great. Highly recommended.

Overall great. Large companies do have their efficiency. Recommend Luca, very helpful and even gave me an upgrade.

The efficiency is relatively high and the attitude is very good.

Good service, but the parking spot is a bit far from the counter, a bit of a walk.