Waited for over an hour!

There was a long queue when picking up the car, the staff were unfriendly and slow. It took over an hour to get the car.

Car is reasonable and as expected, but pick up location is in a separate building next to the terminal nut not mentioned on the booking contract, this should be improved. It may not necessary to get full protection from web since the car rental will sell you additional insurance and you don't need to claim the excess. Further, the renter full coverage is essential for driving in Sicily.

Booking is smooth and price ia good.

Waited more than an hour and the lady at the counter was very rude I asked to speak with manager and he was even ruder than her ! A completely ripoff avoid this company looks everything cheap but at the counter you have a big surprise!

5 stars

Habíamos reservado un coche a recoger en el aeropuerto de Catania. Al llegar al mostrador, había una cola tremenda y, aún teniendo la reserva, tuvimos que coger "número" para ser atendidos. Preguntamos por nuestro turno al staff de SilicyByCar y contestaron con burla "see you tomorrow"... Finalmente, tras esperar durante 3,5h y más de 80 turnos, pudimos coger el coche. Respecto al coche, excelente, nuevo y limpio. El drop off del coche, en otro mostrador que el de recogida, fue fácil y rápido.

La web muy bien, fácil e inuitiva. Recomendamos coger el seguro del coche desde la web de Easyrentcars dado que en el mostrador de SicilyByCar es más caro.