The store had a short queue, but the staff was pretty slow and often answered phone calls. Initially, I chose Avis despite being double the price because I wanted a new car and good service. However, the actual cars provided were quite old, one had nearly 40,000 km and the other almost 30,000 km. The Mitsubishi SUV was also outdated. Later in Auckland, I rented from EUROPCAR, and got two very new SUVs with one having 1,500 km and the other 5,000 km. The car features were also excellent.

Average, they deliberately tried to sell me insurance during the process.

The price is reasonable compared to other companies, and the service is okay.

This was the worst car rental experience I've ever had. The receptionist spoke non-native English and tried to lecture me instead of arranging the North Island (Wellington) drop-off time because I didn't have a ferry ticket. She tried to educate me on planning my trip and booking hotels in advance, not understanding that it's a free-style trip. The website provided a drop-off location and time option for the North Island, and I made my selection online. There was no indication that the rental couldn't be processed without a physical ferry ticket. Your website's information was misleading. The service of this 9.3-rated international brand you recommended was worse than other companies I've used. They gave me a car key and made me push the cart with all my luggage to the car park, where there was no service personnel from your company, only others. After taking my credit card, the staff charged it without informing me, and I immediately saw a charge of over 60 NZD from my bank. I didn't enter a PIN or sign anything. This is not efficient service and raises trust issues. The last rental company from Auckland did not have such unprofessional service. This experience has made my vacation complicated. If using your website's process, please fulfill your responsibilities and coordinate properly. Do not create problems for customers, and ensure transparent communication.

Very good.