Did not provide the car as per the contract and charged an extra 375 AUD for a different car.

Once you exit the terminal, follow the signs to find the store. There are many people, and you will need to wait in line. You should be able to communicate in English.

Very satisfied, both picking up and returning the car were very convenient.

The staff were very friendly and politely asked if I needed additional insurance.

There was no mention of this during the booking. It wasn't until I saw the charge on my credit card statement that I found out about an extra fee of around 100 yuan. After 10 days of inquiry, the car rental company claimed it was a special location pickup fee. They couldn't explain what constitutes a special location. I picked up the car at the airport, which I guess is pretty special! It feels unfair, even though the amount isn’t much, it's still frustrating. Seems like I need to understand the rules better next time.