When picking up the car, we were told that our selected model was not available. We had to wait for a Chinese-speaking guide to communicate with us, and they suggested a refund if the car was not available. Eventually, we got the car we selected.

Our English is limited, but the car rental staff were friendly and explained everything patiently. There were five staff members handling orders, so the process was quick and the wait time was short.

Waited in line for an hour and still didn't get the car!

Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.

Thrifty provided great service. The staff at the branch were enthusiastic, and after checking my driver's license and translation, the process was quick. After paying the rental fee and a 385 AUD pre-authorization on my credit card, I received the car keys. When inspecting the car, the staff noted some small scratches, which I appreciated. During the return process, the staff instructed me to drop the keys in a box without an immediate inspection, which made me a bit anxious. I took photos of the fuel gauge and the car's exterior, but there were no problems. Thrifty later confirmed via email that there were no damages. Overall, I was very satisfied with the services from both QEEQ and Thrifty, and I hope other travelers can have the same experience.