Freedom to drive, happy experience.

The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.

We were forced to buy insurance. I told the AVIS staff in advance that we had already purchased insurance on ZuZuChe, but AVIS said we hadn't and wouldn't let us pick up the car without it. Reluctantly, we had to pay. For two cars, each was charged $101.90. When we returned the cars, we tried to explain to the company again, but they refused to refund us, saying we had already signed the contract. We are very dissatisfied!

Quick pick-up, and even quicker drop-off (as the staff was off-duty when I returned the car, and I was instructed to leave the keys in the box on the counter). The only downside was that the car seemed to drift a little. Everything else was great.

A reputable big company. Their branches are located within the airport, so no shuttle is needed. Picking up and returning the car is very convenient.

Large company, well-regulated