When renting the car, not only did they say the initially ordered model was unavailable, but the rental company's staff also took advantage of language barriers to push for a model change, increasing the cost. Upon returning home, my credit card was charged more than 3800 RMB when the rental should have only cost 201 Euros. The rental contract and card transaction receipts were taken when the car was returned, leaving me with no evidence.
The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.
A lot of additional sales pitches, first for car models, then for insurance, and they keep pushing. However, their attitude is still very good.
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