Leishi - Straw Hat Mountain - Hepburn

Very satisfied

I have booked cars multiple times through ZZCar and this is my first time leaving a review for AVIS, an international car rental company: During the Chinese New Year in 2019, I went on a self-driving trip to Iceland and rented a so-called Land Rover Discovery Sport through ZZCar at AVIS. The cost wasn't high, 6000 RMB for 6 days including full insurance, which seemed like a great deal. However, I ended up with a compact SUV that didn't have enough space, severely affecting the travel experience. This is a serious case of deception or consumer misleading, and other customers have reported similar experiences. The most frustrating and tormenting part was when returning the car. AVIS staff noticed a crack in the right rear mudguard and immediately charged 12000 RMB, yes, twelve thousand RMB. Everyone was shocked. How could a simple crack in a mudguard possibly cost 12000 RMB? After a long argument, the AVIS staff maintained a stiff attitude throughout, and I had no choice but to pay upfront. Fortunately, I had the full insurance and managed to claim compensation later, only losing a few hundred RMB due to the exchange rate difference, but it was still a very unpleasant experience.

The rental company kept pushing for insurance

AVIS and BUDGET share the same counter with about 5 staff members. We arrived around 4 PM and there were about 6 groups waiting in line. We got to our turn at around 4:40 PM.

I picked up the car around 6 PM on September 30th and returned it at 3 PM on October 7th. The bill charged me for an extra day, claiming I returned the car late. They said the return time was 6:17 PM, but my flight had already taken off by then. I have requested after-sales support from the car rental company, but there is no result yet.