London Airport - Oxford - Bath - Bruton - Winchester - Bath - Bruton - Heathrow

When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.

Good

I had a full insurance order, but the staff at the counter didn't check properly and added extra insurance. When returning the car, I found the cost to be higher. After some negotiation and showing the original order, the issue was resolved smoothly. Apart from this hassle, the overall process was quick and smooth, and the company was reasonable.

When I went to pick up the car, they said the reserved model wasn't available and asked me to upgrade. I insisted that I had a reservation and asked them to check the parking lot. Eventually, they gave me the reserved model. I had already purchased full insurance, but they still added windshield insurance and other coverages, costing me 30% more. I used self-service return, and the next day I went back to get a receipt. They told me the computer was broken and couldn't process it. I left my email address and asked them to send me the receipt, but a week has passed and I still haven't received it.

Good service attitude and the vehicle condition is excellent.