Very satisfied with AVIS's service! The vehicle was almost brand new and in excellent condition.

The car given to me was not clean at all, from the soaked driver's seat to the dirty back hatch! The entire car was full of scratches, about 10 in total!!! As an Avis fan, having traveled around the world with Avis, this is the worst car I have ever seen! I hope I can get an explanation!

I had a full insurance order, but the staff at the counter didn't check properly and added extra insurance. When returning the car, I found the cost to be higher. After some negotiation and showing the original order, the issue was resolved smoothly. Apart from this hassle, the overall process was quick and smooth, and the company was reasonable.

They provided a higher class vehicle, overall satisfied, but it took some time to get the vehicle.

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Made our booking from Australia incredibly easy and great value.