North Island, New Zealand

The service was excellent, every call was answered immediately, and our questions were patiently and thoroughly addressed.

The reception attitude on the day we picked up the car was very indifferent. When we returned the car, there was no one at the store, and no message was sent to us. We were very anxious because we had to catch a flight back home. They didn't answer the phone, and later replied on WeChat saying that there's no use in rushing as they are coming to pick us up. It felt very unpleasant. The car was quite old and didn't have in-car charging. The cigarette lighter socket was not functional. It wasn't as thoughtful as the other company we used previously.

EZU is a small car rental company with friendly counter staff. The car we received fulfilled our expectation, it seemed relatively new and was fuel efficient. They offer cheap car rental rates. We will surely rent a car with EZU again.

I was happy with the car and price of the hire. It could have been better if the gps i hired wasnt set in chinese and needed to be changed back to english. By the time i was in the car and fitting it the girl behind the counter had already left the building to drop another customer off at the airport so had to wait for her to come back to sort the problem out and the bloke that was there had dissapeared also only reapearing just before the girl at the office returned. It would be good if i could have left earlier. The level of insurance cover to cover all claim excesses turned out to be through a different company to ezu so if i had to make a claim i would still have had to pay a $3000.00 excess and then claim that excess through the other insurance company if something was to happen I would rather have known about this before booking. Anyway the car went well and was fuel efficent and it did'nt give me any problems so I was happy about that.

Maybe have a early morning key drop off service