I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!
“Poor:
- Is not located in the address showed at .com
- The value was higher than expected”
About America Car Rental:6.7/10
- Opportunity on improve picking up process
- Customer mindset training
- Better lobby and facilities
- Improve and make easier the process
- All Customers show been dissatisfaction in the time I was
- Setting of indicators of satisfaction
About QEEQ:8.0/10
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Customer Service
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