We waited for almost 2 hours to rent the car, even though there weren't too many people.

Received an upgrade

The attitude was average, they kept trying to get me to upgrade the car. I suspect the car I reserved wasn’t available. In contrast, big companies like Enterprise would directly upgrade the customer.

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

The process is fast, unlike some companies with endless sales pitches.