Los Angeles - Las Vegas - Grand Canyon / San Francisco - Los Angeles

Great experience. They upgraded our car, and after we had lunch, there was almost no queue when we picked it up. We placed the order on-site because we were unsure if our magnetic stripe credit card would work.

The process was very fast. No sales pitches were made. After checking the passport and the international driving permit, I got the keys in 5 minutes.

There is a shuttle bus from the airport directly to the rental location, and the process is very quick. There are staff guiding you in the parking lot, making it very easy to find the car. Even during the early morning return, there were staff on duty who were very enthusiastic, making the return process smooth. Great service!

When we picked up the car in San Francisco, we waited in line for half an hour, and there was no self-service option, which is not as good as Alamo. The receptionist, who seemed to be Chinese, spoke English the entire time and was very polite with a constant smile, but we felt he was a bit deceitful. Despite having already purchased full coverage insurance from the rental website, he forced us to buy an additional $50 insurance without explaining it properly. He simply mentioned that if anything happens, we could call this number for assistance, and we agreed. He then presented us with a bill that was $52 more than our reservation. We almost fell for it. When I asked for clarification, he finally backed down. We even showed him our reservation which clearly stated in English that we already had all the necessary insurance and didn't need any extra coverage.

Car's are very well maintained. I like Budget rentals.

Great Service. Customer service was also very good, they helped me in resolving to drop the car in a different location.