Gayet ilgililerdi teşekkürler

Everything was perfect, especially when I lost my sunglasses in the car and they sent them back to me. I give them 100 thumbs up.

The service was excellent, and the staff were very friendly.

1. When renting the car, they promised someone would pick us up at the airport. We provided flight information in advance, but after waiting for half an hour, no one showed up. We had to use our phone with international roaming to call the store, then waited another half hour. 2. An employee at the store tried to overcharge us, asking us to pay an additional 25 euros for highway fees, which we refused. They then claimed that they had already upgraded us to a diesel car and demanded more money. It turned out that highways in Turkey are free and the store only has diesel cars. 3. We used a credit card to pay, but the employee insisted my credit card couldn't process local currency (even though it worked everywhere else). They forced us to exchange euros to local cash with a bad exchange rate. Eventually, they allowed us to pay in euros but still refused to accept card payments. The rental was supposed to be 304.2 euros in cash, but we paid 305 euros and received no change. 4. We booked the return location as Downtown, but we were told that the Downtown and Airport locations are the same and we could only return the car at the airport. We were forced to pay an additional 20 euros to return the car in the city center, which was not in our budget.

The staff did not make notes on the damaged areas and assured that there were no issues. When returning the car at a different location, they did not communicate with their local colleagues in a timely manner and blamed us for the damages. They did not provide a proper response! Additionally, the car was very old and frequently indicated engine overheating on the highway, requiring maintenance!

Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.