The staff were warm and patient, explaining everything carefully. The receptionist at the AVIS office in downtown Fez, Morocco, was very welcoming. I added the full coverage insurance with no deductible on the spot. Due to a misunderstanding about the vehicle, they quickly replaced the car for us. The new car had only about 30,000 kilometers on it and looked very new; the interior was clean and tidy. After a six-day journey, I felt this car was excellent value. The return point at Casablanca Airport's T2 terminal was easy to find. The staff quickly inspected the car and released my deposit the same day. In fact, the deposit at AVIS was quite low—only 2000 Dirhams, likely because I had rented from this global company before. Surprisingly, the deposit for the car I initially rented from another company (EUROPE) was 16,800 Dirhams. Opting for AVIS was definitely the right choice. I will continue to choose their vehicles in the future.

Great service, big company

The service attitude is acceptable.

The attitude was good, but they required full insurance purchase, otherwise the credit card freeze would be raised to $7000.

The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far. This all resulted in a more stressful than needed journey in a new country for our family. However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition. The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.

Booking was simple and straightforward on the app. The Price Drop Protector worked well. And saved us about 10%!