Good service attitude, easy paperwork, most staff speak English

I can't praise them. It's a small company and you have to haggle over everything.

The rental office was not far from the airport, so I walked there. On Christmas Day, they were closed. When I arrived, I called the office but no one answered and the door was closed. After a while, a staff member on duty appeared, giving me a scare for a moment.

Staff member James was friendly, but the vehicle's condition wasn't great. It was a Nissan March with over 100,000 kilometers. The engine made abnormal noises when starting, and it struggled a lot on New Zealand's mountain roads.

The staff had a very bad attitude! The day before pickup, they called and insisted we purchase their full insurance, even threatening that they wouldn't reserve the car for us if we didn't buy it. This made us very angry, but because we had already purchased overseas car rental insurance in our home country, we managed to get the car with the help of the rental car broker. The car was old, and the front bumper on both sides was already dented. Since we picked up the car at midnight and no one was on duty, we emailed the rental company immediately, but we didn't get any response even after we returned home. When we returned the car, it was in perfect condition, and we took photos as evidence. However, after we arrived home, we received an email from SCOTTIES claiming that our car's windshield was damaged and they charged us over 500 NZD. We sent the rental car broker the photos taken at the time of return, but we were still required to pay for the damage! The broker only said they would help us file an insurance claim. This company is totally rogue! Tourists considering renting from them should think twice!