Overall quite satisfied. The car pick-up and drop-off process was convenient, the vehicle was clean, performed well, and was 80% new. I would give it a ten, but there was a minor issue with an extra charge for insurance, which was directly deducted from the credit card. However, this was mostly resolved after coordinating with the website and the car rental company.
It's hard to describe this car rental experience. First of all, our pick-up and drop-off times were outside the company's regular business hours. For pick-up, a young guy delivered the car to the Christchurch Airport's Car Rental Transfer Centre. For drop-off, there was no one there, and I had to park the car and drop the keys in the office myself, then walk back to the terminal! Yes, I had to walk back to the terminal myself (the company’s office is not located within the terminal!). I called to request a bigger car, and the company provided a higher-class Odyssey that had over 100,000 kilometers on it. The condition of the car was decent.
The staff had a very bad attitude! The day before pickup, they called and insisted we purchase their full insurance, even threatening that they wouldn't reserve the car for us if we didn't buy it. This made us very angry, but because we had already purchased overseas car rental insurance in our home country, we managed to get the car with the help of the rental car broker. The car was old, and the front bumper on both sides was already dented. Since we picked up the car at midnight and no one was on duty, we emailed the rental company immediately, but we didn't get any response even after we returned home. When we returned the car, it was in perfect condition, and we took photos as evidence. However, after we arrived home, we received an email from SCOTTIES claiming that our car's windshield was damaged and they charged us over 500 NZD. We sent the rental car broker the photos taken at the time of return, but we were still required to pay for the damage! The broker only said they would help us file an insurance claim. This company is totally rogue! Tourists considering renting from them should think twice!
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