The credit card was charged over 110,000 TWD for the rental, but it should have been just over 60,000 TWD. The extra charge was not communicated nor refunded.
The queue for picking up the car was very long, and the staff worked very slowly. The rental company only accepts the translation document recommended by the Zuzuche platform for the driver's license; certifications done on Taobao are not valid. I rented an X3 but was given a GLC300 instead, which was extremely hard to drive!
The service from Alamo was very average, possibly because it's cheap. They don't accept UnionPay cards and there is no Chinese service. There were many people in line and few staff. I clearly chose a large SUV, but upon arrival, I was told I could only rent a small SUV. I originally wanted to rent a Grand Cherokee. I'm not sure whether this was an issue with Zuzuche or ALAMO. Overall, the service experience was really poor!!
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